Orders and Contract
Your order for goods is accepted and a contract is formed between D-LON and you when we dispatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by D-LON. nor at the point in time that you receive an email from D-LON acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by D-LON, or may be cancelled by you. Exceptions apply to orders for personalized items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, D-LON shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from D-LON Online, or Little Label, including transactions on your D-LON pay.
Cancelling Your Order
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customized to your order, (such as photo gifts, made to measure curtains, fabric sold by the meter and personalized goods) pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section.
Courier Delivery
Our standard courier delivery charge to home is £3.99 per delivery for one person delivery items. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, D-LON will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £8.00. Next day delivery is not available for Sale items.
Delivery Time scale
We D-LON always try to do the best customer services, for that we are delivering your order within 3-5 working days. If we cannot dispatch in our time scale D-LON team will contact the customer by e-mail or customer contact number.
For full courier delivery charges, see the DELIVERY CHARGES section.
Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Delivery Charges
Our standard courier delivery charge to home is £3.99 per order for one person delivery items. Items requiring 2 person delivery are charged at £8.00 per delivery. The following exceptions apply delivery rate (free delivery for e – vouchers). large domestic appliances from £19.99 per item for England, Scotland & Wales, and £34.99 for Northern Ireland – charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Next Day Delivery
We are currently not doing a next day delivery and we are working heard to get next day delivery very soon.
Northern Ireland
Returns Information
If the whole order for which Delivery has been charged is returned, the £3.99 charge will be refunded, Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.d-lon.co.uk/help where we have a full range of information to help you.
If the whole of an order for which Delivery has been charged is returned, the £3.99 charge will be refunded,. Any order of large items which require a 2 person delivery will be charged at £8.00;. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). If you have any questions please go to www.d-lon.co.uk/help where we have a full range of information to help you.
Free Delivery Offers
Free delivery offers are subject to availability and are NOT applicable to some Free delivery and other offer codes remain the property of D-LON, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Returns & Refunds
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. If you paid for the order by credit/debit card or PayPal, any charges will be deducted from your refund. If you return the whole order the £3.99 delivery charge will be refunded. When the return customer has to pay for their returns.
Returns by Post
To return by post customer has to pay for the returns, and the return to Delon ltd, 119 station road, London E7 0AE. Customer always need to keep their proof of postage in their hand when they contact D-LON customer service in deals to refund.
Exceptions to the Returns Policy
The following exceptions apply to our returns policy. We are unable to accept the return items delivered by 2 person delivery, domestic appliances, A non-refundable cloths, unless the product is faulty or does not fit the description given.. No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, underwear cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the tag is removed except in accordance with your legal rights. Gift cards/
eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Refund
Full refund will make after 5 working days we received the return goods. delivery charges will not refund to the customer unless products damage or manufacture faulty. Refund will made to the same card which is use to puncher the goods.
Refund Cards
- We D-LON introducing refund card. Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating D-LON online stores.
- Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honor the card.
- The value of purchases will be deducted from the balance on the card when presented, any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
- The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honored if sold.
- The card will expire 24 months after last use or balance check and any remaining balance will be deducted.
- D-LON cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
- This card remains the property of D-LON and is not a cheque guarantee, credit or charge card.
- D-LON reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.
Ways to Pay
See below for all the methods we accept for payment of purchases from D-LON.
- Online
- All major credit and debit cards
- Paypal
- Phone
- All major credit and debit cards
The taking of payment from you byD-LON under any of the means set out above or in accordance with a D-LON Account does not indicate that a contract has been formed between you and D-LON. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by D-LON.
Contact us
General Complaints
If you do have a complaint please write to D-LON Customer Services, by contact our trading address Delon ltd, 119 station road, London E7 0AE or email us to complaints@d-lon.co.uk . D-LON welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.